Frequently Asked Questions
Q. How far away is my order?
A. In most cases, the tracking number for your order can be found on the last line of the invoice sent to your accounts administrator.
Q. What’s the best way to contact you?
A. You can fill out the web form on this page, or call one of our free phone numbers (AU: 1800 199 860 or NZ: 0508 96 33 33)
Q. What are the ingredients in the PARA’KITO pellets?
A. The PARA’KITO pellets are made up of six essential oils: geranium, rosemary, mint, peppermint, clove and cinnamon.
Q. Will COVID-19 affect my order?
A. Due to the impact of COVID-19 on logistics and supply chains, our courier companies are currently experiencing some shipping delays. We apologise for any inconvenience caused and assure you we are doing everything we can to keep to our normal lead times.